Purpose of the Bill

The bill aims to establish and operationalize a support system for Minnesota’s paid leave program by setting up a fully functional call center. This is intended to offer customer service from the immediate start of the program.

Main Provisions

• The bill tasks the commissioner of employment and economic development with the responsibility to ensure that a call center specifically for the Minnesota paid leave program is fully operational by January 1, 2026.
• The call center will provide necessary customer service to assist with the implementation and ongoing inquiries related to the paid leave program.

Significant Changes

• The introduction of this call center represents a planned infrastructure development for the state’s paid leave system, which is aligned with broader efforts to implement state-backed paid leave for employees.

Relevant Terms

Paid leave, commissioner of employment and economic development, call center operations, customer service, implementation, Minnesota paid leave program.