Purpose of the Bill

The aim of this bill is to ensure that the call center operations for the Minnesota paid leave program are ready and fully operational by January 1, 2026. This is to provide efficient customer service support from the first day of the program's implementation.

Main Provisions

• A call center dedicated to the Minnesota paid leave program must be operational by the set date of January 1, 2026.
• The responsibility for making sure that these operations are up and running is assigned to the commissioner of employment and economic development.

Significant Changes

This bill mandates the establishment and readiness of a call center specifically for managing inquiries and support for the new paid leave program, which indicates an effort to improve service delivery and ensure that the program starts smoothly.

Relevant Terms

Minnesota paid leave program, call center operations, customer service, implementation, commissioner of employment and economic development.